FAQ

Once you are interested in a product and we make a deal through email, we will send a proforma invoice. You can only pay by bank transfer. However purchases in our web shop may also be paid by, Bancontact, Bank transfer, Ideal or PayPal.

For web order; you will receive a confirmation by email so that you know that your order has been received in good order. Then we will prepare your order and within 3 working days your order will be sent. You will receive an email notification that your package has been sent. A shipment takes 1 to 2 working days on average, however depending on your country this may be longer.

For a full description of our warranty procedure, see the Terms and Conditions, Article 9. The warranty period is six months commencing immediately after delivery, unless otherwise clearly indicated or as determined in Article 9.2.

For information about the warranty and repairs please contact our Customer Service within 5 days after the delivery of your order.  Let us know why you are not satisfied with your order. We will try to find a suitable solution with you. Warranty claims of an engine or transmission of an ambulance will be reimbursed up to 50 percent of the total repair cost. The other 50% is paid by the other party.

Returned and exchanged goods will only be credited if the packaging is intact, undamaged and unrecorded (not stickered). Returned and exchanged sterile products need to have a residual-life of at least 2/3 of the maximum shelf life.

Returns and exchanges take place only by the carrier of DIAC MEDICAL BV. The re-inspection if any, will amount charged 15% of the invoice value, to a maximum of € 115, -. Reinspection are not charged at proven (validated) to shortcomings in the products supplied. These products will be returned and credited.

You can return or exchange the product within the period of 14 days. This period starts on the day when you receive your order. If you have ordered multiple items at once, you can return products up to 14 days after you receive the last item. We want to ask you, if possible, to enclose the invoice (or a copy of the invoice) in the package. When returning items you will get your money back within five working days. When you have exchanged a product, you will receive your new product within five working days. The shipping costs of a return or exchange are for the buyer, unless otherwise agreed in writing by DIAC MEDICAL.

Is your question not listed here, please contact us by email: info@diacmedical.com or by phone: +31 (0) 517 41 84 77