You can find our products by using the search bar or searching in the different categories. If you are looking for a specific product and are wondering if we’ll have it on stock soon, please contact us via info@diacmedical.com.

1 Find a product using the search bar:
– The search box is located at the top right of the page
– Enter your search keyword
– Click on the magnifying glass to check the result of your search

2 Find a product using categories:
– The category option is located on the header menu on the top of the page
– Select the category of your choice (e.g. Defibrillators)

All our products are posted on our website and are available, unless otherwise indicated.

Do you want to know the exact number of products in our warehouse? Please contact our customer service  for our current stock.  The dealer and / or partners of Diac Medical can send you a recent stocklist.

Our stock changes regularly, so it’s worth checking back every now and then!

Yes, both our new ambulances and our used ambulances and medical equipment are technically and medically inspected by trained specialists.  When you buy a used ambulance or refurbished medical equipment, Diac Medical guarantees you to buy the same reliable quality as new products.

Our used ambulances and used medical equipment are in excellent condition unless otherwise stated.  For example: our safety helmets contain traces of use.  However, these helmets are still reliable and of good quality.

Check the product page for more information on product conditions. Most products are followed by the state of the item like (Used), (Demo), (New) or (Refurbished). Demo items have only been used for display and have a few working hours, so are in new condition.

Diac Medical orders are shipped and sent all over the world.  This is why every package and it’s shipping cost are different. Each order gets individual attention and careful, reliable packaging.

Shipping costs are accurately estimated and updated during checkout based on billing, number of products and address.  You can also collect your order for free at Diac Medical in Harlingen (Netherlands). Contact DIAC MEDICAL via info@diacmedical.com  if you want the products to be sent separately. Please note that you will pay double the shipping costs for separate orders.

Once you are interested in a product and we make a deal through email, we will send a proforma invoice. You can only pay by bank transfer. However purchases in our web shop may also be paid by Bancontact, Bank transfer, Ideal or PayPal.

No, that is not possible.  You can pay your order in advance only at Diac Medical.  Payments are made by bank transfer, PayPal or credit card.

Once you have placed an order, you cannot change or cancel it via the website.  Please contact our customer service via info@diacmedical.com  or +31 (0) 517 41 84 77 if you wish to change your order.  In case of cancellation, the refund will be made within five working days.

For web order; you will receive a confirmation by email so that you know that your order has been received in good order. Then we will prepare your order and within 3 working days your order will be sent. You will receive an email notification that your package has been sent. A shipment takes 1 to 2 working days on average, however depending on your country this may be longer. If this is the case, we will contact you personally.

For a full description of our warranty procedure, see the Terms and Conditions, Article 9. The warranty period is six months commencing immediately after delivery, unless otherwise clearly indicated or as determined in Article 9.2.

For information about the warranty and repairs please contact our Customer Service within 5 days after the delivery of your order.  Let us know why you are not satisfied with your order. We will try to find a suitable solution with you. Warranty claims of an engine or transmission of an ambulance will be reimbursed up to 50 percent of the total repair cost. The other 50% is paid by the other party.

Returned and exchanged goods will only be credited if the packaging is intact, undamaged and unrecorded (not stickered). Returned and exchanged sterile products need to have a residual-life of at least 2/3 of the maximum shelf life.

Returns and exchanges take place only by the carrier of DIAC MEDICAL BV. The re-inspection if any, will amount charged 15% of the invoice value, to a maximum of € 115, -. Reinspection are not charged at proven (validated) to shortcomings in the products supplied. These products will be returned and credited.

You can return or exchange the product within the period of 14 days. This period starts on the day when you receive your order. If you have ordered multiple items at once, you can return products up to 14 days after you receive the last item. We want to ask you, if possible, to enclose the invoice (or a copy of the invoice) in the package. When returning items you will get your money back within five working days. When you have exchanged a product, you will receive your new product within five working days. The shipping costs of a return or exchange are for the buyer, unless otherwise agreed in writing by DIAC MEDICAL.

Is your question not listed here, please contact us by email: info@diacmedical.com or by phone: +31 (0) 517 41 84 77